Quick Answers to Common Questions

Can I book a collection for the afternoon and have it delivered early the next morning?

Yes, we offer an afternoon collection service with early morning delivery the following day. Simply specify your preferred collection and delivery times when booking, and we’ll work to accommodate your schedule.

Do you offer overnight delivery services?

Yes, our overnight delivery service is designed for urgent deliveries that need to arrive by the next morning. We ensure secure, same-day collection and transportation overnight to meet your early morning delivery needs.

Are weekend deliveries available?

We offer weekend delivery services for added flexibility. Please note that weekend deliveries may incur an additional fee.

What happens if the recipient is not available to receive the delivery?

If the recipient is unavailable at the delivery address, we will attempt to contact them to arrange an alternate solution. In the event we are unable to complete the delivery, the package will be returned to the sender, and a fee equivalent to the original delivery charge will apply.

Can I track my delivery in real-time?

Yes, all deliveries can be tracked in real-time through our online tracking system. You will receive tracking details after booking, which will provide updates on your package’s location and estimated delivery time.

How far in advance can I schedule a delivery?

You can schedule a delivery as far in advance as needed. Our booking system allows you to reserve a courier for any date, provided there is availability, ensuring you can plan your deliveries with confidence.

Are same-day delivery services available for business and residential addresses?

Yes, we provide same-day delivery for both business and residential locations. Just provide the specific delivery address when booking, and our couriers will ensure prompt and secure delivery.

What types of items are restricted from delivery?

We do not transport hazardous materials, firearms, or any items that may compromise the safety of our couriers and others. For a complete list of restricted items, please refer to our Terms and Conditions or contact our customer service team.

What is the process for booking a delivery?

Booking with us is simple. You can book directly through our website by selecting the pick-up and drop-off details, service type, and any special handling needs. We’ll confirm your booking with tracking information and estimated delivery times.

How much does delivery cost?

Delivery costs vary depending on distance, delivery urgency, and any special handling requirements. For an accurate estimate, please use our online calculator or contact us directly.

What is the process for booking a delivery?

Booking with us is simple. You can book directly through our website by selecting the pick-up and drop-off details, service type, and any special handling needs. We’ll confirm your booking with tracking information and estimated delivery times.

Can I request multiple stops for a single delivery route?

Yes, we offer a multi-stop courier service to simplify complex delivery routes. Please specify each stop and the order of delivery, and we’ll optimize the route to save time and cost.

Do you offer a dedicated van service?

Yes, our dedicated van service ensures that your items are the only items in the van for secure, direct delivery. This option is ideal for high-value or sensitive items that require undivided attention.

What happens if my delivery is delayed due to traffic or weather?

While we strive to meet every delivery time, factors like traffic or severe weather may cause delays. In such cases, we’ll keep you updated with real-time information on your delivery status.

How do I pay for my delivery?

We accept various payment methods, including credit/debit cards and online payment options, at the time of booking to ensure a smooth, hassle-free experience.

Can I cancel or reschedule my delivery?

Yes, you can cancel or reschedule your delivery by contacting us before the scheduled pick-up time. Please note that cancellations may be subject to a fee based on the timing of the request.

Do you provide delivery confirmation?

Yes, we provide electronic confirmation for all deliveries. Once your item is delivered, you’ll receive an email with the delivery details and a confirmation signature, if required.

Can I schedule a delivery for large or heavy items?

Absolutely, we handle a range of large and heavy items, including building materials and bulky equipment. Our van options are available to ensure safe and efficient transport for items of all sizes.

Is insurance included in the delivery cost?

Our service includes goods-in-transit insurance up to £10,000. Additional coverage can be arranged if your shipment exceeds this amount; please contact us to discuss the insurance options available.